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Average Handle Time (AHT): 5 tips to improve it

Contact centers have become a pillar of the customer experience (CX) for any company to handle all customer-related inquiries. It is much more than just a tool to address occasional calls and provide good service to customers. The contact center tracks, monitors…

5 Ways To Improve Deflecting Calls To Digital Channels

Does your call center always seem busy? That’s because modern customers expect exceptional service. If they don’t receive it, they’ll have a negative experience. We understand that customers value convenience and speedy responses.

Maximize The Value Of Your Business: Customer Experience Automation

Getting new customers and keeping them engaged is a focal question for organizations. Companies are turning to customer automation with artificial intelligence (AI) technologies, breaking the boundaries of traditional marketing so that they can improve customer service.