Capabilities
Conversational AI & ML
twyolo’s conversational AI and machine learning can understand and respond to complex human language, anticipate our needs and preferences, and provide personalized and helpful assistance in a variety of settings.
Chatbot
twyolo’s virtual assistants or conversational Employees can be deployed on a variety of platforms, including websites, messaging apps, and voice assistants. They use natural language processing (NLP) and machine learning algorithms to understand and interpret user inputs, and generate appropriate responses.
Conversation management software
twyolo’s conversation management software can be used by businesses and organizations to manage and streamline their workflows related to specific conversations. It provides a centralized platform for managing and tracking case-related activities, such as assigning tasks, sharing documents, and communicating with team members.
Some key features of twyolo’s conversation management platform include:
Messaging Channels
Instant messaging platforms, such as WhatsApp or Facebook Messenger, allow users to send and receive messages in real-time or at their own pace. Users can send text messages, voice messages, images, and other media, and receive notifications when new messages arrive.
Email: Email is one of the most widely used asynchronous messaging channels, allowing users to send and receive messages at any time. Users can compose messages and send them to one or multiple recipients, and the messages will be delivered when the recipients are available to read them
Integrations
twyolo’s API-friendly platform is designed to enable seamless integration with third-party applications and services through the use of APIs.
Third-party app integrations: The platform supports integration with a wide range of third-party applications and services, such as CRM systems, marketing automation tools, and accounting software.
Analytics
twyolo’s Real-time analytics of a conversation management platform captures and analyzes data related to customer conversations in real-time. This type of analytics enables businesses to track and understand customer behavior, preferences, and sentiment, and make data-driven decisions to improve their customer experience.
Some key features of real-time analytics in a conversation management platform include: Conversation tracking, Sentiment analysis and much more!
Smart Routing
twyolo’s smart routing solution assigns conversations based on AI and ML algorithms, analyzes customer inquiries and assigns them to the most appropriate agent or department.
The twyolo solution supports various communication channels, such as email, chat, and social media, and routes inquiries across channels based on customer preferences. The solution can dynamically route inquiries based on real-time factors, such as agent availability, workload, and skills.
Employee Mobile App
We believe that a mobile-first approach to customer service is essential in today’s fast-paced world. Here are a few reasons why our mobile-first approach is much more powerful than using a desktop to handle tickets:
Mobile devices are always within reach, allowing Employees to quickly and easily respond to customer inquiries and resolve issues on-the-go. This can improve response times, reduce wait times, and increase customer satisfaction.
It also provides employees with the flexibility to work from anywhere, at any time. This can help businesses to manage their support channels more efficiently, even during off-hours or on weekends.
Employees are able to multitask, such as while on the go, in a meeting or at home. With the ability to work on support conversations while doing other things, Employees can handle more inquiries, resolve more issues, and improve overall productivity.