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  • Terms of Service


    twyolo is a SaaS business that provides a customer service app to improve communication between businesses and their customers. These terms of service (“Terms”) govern your access to and use of the twyolo app and services (the “Services”), so please read them carefully before using twyolo.

    1. Acceptance of Terms

    By accessing or using the Services, you agree to be bound by these Terms, whether or not you are a registered user of twyolo. If you do not agree to these Terms, you may not use the Services.

    1. Use of Services

    twyolo provides a customer service app that allows businesses to communicate with their customers in a more efficient and effective manner. You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in any way that could damage, disable, overburden, or impair our servers or networks or interfere with any other party’s use and enjoyment of the Services. You may not attempt to gain unauthorized access to any portion of the Services or any other accounts, systems, or networks connected to the Services.

    1. User Accounts

    To use the Services, you must register for an account. You must provide accurate and complete information when you register for an account and keep your account information up-to-date.

    You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify twyolo immediately of any unauthorized use of your account or password.

    twyolo reserves the right to suspend or terminate your account and access to the Services at any time and for any reason, including if we believe that you have violated these Terms.

    1. Intellectual Property

    The content on twyolo, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features, and the like (“Content”) and the trademarks, service marks, and logos contained therein (“Marks”), are owned by or licensed to twyolo, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Services is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.

    1. Disclaimer of Warranties

    The Services are provided “as is” and “as available.” twyolo disclaims all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement.

    twyolo does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the servers that make the Services available are free of viruses or other harmful components.

    1. Limitation of Liability

    In no event will twyolo be liable to you or any third party for any direct, indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the Services or your inability to use the Services, even if twyolo has been advised of the possibility of such damages.

    1. Indemnification

    You agree to indemnify and hold twyolo harmless from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to attorneys’ fees, resulting directly or indirectly from a claim by a third party that arises in connection with your use of the Services or any content you post on or through the Services.

    1. Modifications to Terms of Service

    twyolo may modify these Terms at any time and without prior notice. You should review these Terms periodically for changes.

  • Trust & Compliance

    Our organization is committed to building trust with our customers and ensuring compliance with all applicable laws and regulations. We understand that trust is critical to our success as a SaaS-based customer service platform, and we take our responsibility to protect our customers’ data and privacy seriously.

    To build trust, we have implemented rigorous security measures to protect our customers’ data, including encryption, access controls, and regular security audits. We also maintain a comprehensive data protection policy that outlines our approach to data privacy and security.

    In addition to data protection, compliance is also a critical aspect of our operations. We comply with all applicable laws and regulations, including data protection and privacy regulations such as GDPR and CCPA.

    We also have internal policies and procedures in place to ensure compliance with industry-specific regulations, such as HIPAA for healthcare customers.

    We regularly review and update our policies and procedures to ensure that we remain in compliance with all relevant laws and regulations. We also provide our customers with transparency into our compliance practices and are happy to answer any questions they may have about our approach to compliance and data protection.

    At twyolo, we believe that building trust and maintaining compliance are essential to providing our customers with the best possible experience. We are committed to upholding the highest standards of security, privacy, and compliance and will continue to work tirelessly to earn and maintain the trust of our customers.

  • FAQ’s

    Q: What is twyolo?

    A: twyolo is a SaaS-based customer service platform that allows businesses to communicate with their customers more efficiently and effectively. Our platform includes features such as chatbots, automated responses, and real-time messaging to help businesses provide excellent customer service.

    Q: What’s different about twyolo vs other competitors?

    A: As an AI-powered customer service platform, twyolo offers several key advantages over its competitors in the market. Here are some of the reasons why twyolo stands out from the crowd:

    1. Mobile-first approach: Unlike many other customer service platforms, twyolo is designed with a mobile-first approach, which means that it is optimized for use on smartphones and other mobile devices. This is important because more and more customers are using their mobile devices to interact with businesses, and a mobile-first approach can help to provide a seamless and intuitive user experience.
    2. AI-powered chatbots: twyolo’s chatbots use natural language processing and machine learning to provide fast and accurate responses to customer inquiries. This can help to improve efficiency and reduce response times, which is critical for maintaining customer satisfaction and loyalty.
    3. Asynchronous messaging: twyolo’s platform enables customers to engage in asynchronous messaging with agents, which means that they can send messages and receive responses at their own pace, without having to wait on hold or stay on a call for an extended period of time. This can help to reduce frustration and improve the overall customer experience.
    4. Data insights: twyolo’s platform collects valuable data about customer interactions, which can be used to identify trends and areas for improvement. This can help businesses to optimize their customer service operations, improve efficiency, and drive more revenue.
    5. Scalability: twyolo’s platform is designed to be highly scalable, which means that it can grow and adapt to meet the needs of businesses of all sizes. Whether you are a small startup or a large enterprise, twyolo’s platform can provide the tools and features you need to provide excellent customer service.
    Q: How does twyolo work?

    A: Businesses can sign up for twyolo and set up their customer service channels, such as email, social media, and messaging apps. Customers can then reach out to the business via these channels, and twyolo will help manage the customer service requests through automation and intelligent routing.

    Q: What kind of businesses is twyolo designed for?

    A: twyolo is designed for businesses of all sizes that want to improve their customer service operations. Our platform is suitable for businesses in a range of industries, including e-commerce, healthcare, insurance, services and more.

    Q: Is twyolo easy to set up and use?

    A: Yes, twyolo is designed to be easy to set up and use. Our platform includes a user-friendly interface that allows businesses to manage their customer service channels and respond to customer requests quickly and easily.

    Q: How does twyolo ensure the security and privacy of customer data?

    A: twyolo takes the security and privacy of customer data very seriously. We use encryption, access controls, and regular security audits to protect customer data. We also comply with all applicable data protection and privacy regulations, such as GDPR and CCPA.

    Q: Does twyolo offer any integrations with other tools or platforms?

    A: Yes, twyolo offers integrations with a range of other tools and platforms, such as CRMs, marketing automation software, and more. These integrations allow businesses to streamline their customer service operations and provide a better overall customer experience.

    Q: What kind of support does twyolo offer?

    A: twyolo offers a range of support options, including email, phone, and chat support. We also have a comprehensive knowledge base and help center that provides answers to frequently asked questions and step-by-step guides to using our platform.

    Q: How does twyolo deflect voice calls to the SMS channel?

    A: twyolo uses AI-powered chatbots to handle common customer inquiries. If a customer initiates a voice call, our chatbots can quickly and efficiently redirect the conversation to the SMS channel. The chatbots are able to understand the customer’s inquiry and provide relevant responses, allowing the conversation to continue via text messaging.

    Q: Why is it beneficial to deflect voice calls to the SMS channel?

    A: Deflecting voice calls to the SMS channel can provide a number of benefits for businesses. First, it reduces wait times and provides faster and more convenient support to customers. Second, it allows agents to respond to inquiries on-the-go, improving response times and increasing customer satisfaction. Third, it reduces the workload of human agents, allowing them to focus on more complex issues.

    Q: Will customers be able to tell the difference between a chatbot and a human agent when communicating via SMS?

    A: Our chatbots are designed to provide natural, conversational responses that are indistinguishable from those of a human agent. However, if a customer specifically requests to speak to a human agent, our platform can easily pivot to asynchronous conversation via text messaging with a live agent.

    Q: Is it possible for a customer to initiate a voice call if they prefer that method of communication?

    A: Yes, customers are able to initiate voice calls if they prefer that method of communication. However, our chatbots are designed to encourage text-based communication whenever possible, in order to provide faster and more convenient support to customers.

    Q: Will twyolo’s platform be able to handle all types of customer inquiries via SMS?

    A: twyolo’s platform is designed to handle a wide range of customer inquiries via SMS, including common questions, complaints, and issues. However, if a customer’s inquiry is particularly complex or requires the expertise of a human agent, our platform can easily pivot to asynchronous conversation via text messaging with a live agent.

    Q: Can I port my phone number to twyolo?

    Yes, twyolo offers number porting services for customers who want to bring their existing phone numbers to our platform. This allows businesses to maintain their existing phone numbers and avoid any disruptions to their customer service operations. To port your number to twyolo, simply contact our support team and we’ll guide you through the process. Note that there may be some fees associated with number porting, depending on your specific situation.